Service Agreement & Policies

Mrs. Clean Pittsburgh is a locally owned and operated cleaning company. Every member of our staff is bonded, insured, uniformed, and background-checked.

Have a question or a concern? Contact the office or email info@mrscleanpgh.com. Responsive client service is a priority, tell us and we will make it right.

We make every effort to send the same team each visit, though illness or vacation can occasionally require a change. Teams are 1 to 3 trained technicians focused on consistent quality and keeping to your schedule.

No long-term contract is required. Either party may end service with at least 7 days’ notice. We earn the next clean by getting this one right.

Our office is open Monday to Friday, 8:30 a.m. to 4:30 p.m. Cleaning teams are out in homes on a wider window, generally between 8:00 a.m. and 5:00 p.m., occasionally staying later to finish a job well, so your visit may start before the office opens or run past when it closes. Evening or weekend appointments can be arranged by request.

Your home needs to be accessible on your service day. Most clients provide a lockbox or door code. If you have a security alarm, please disable it on service days or share the code. We reset it on departure, but cannot be responsible for accidental triggers.

We provide our own vacuums, tools, and cleaning products. If you prefer we use specific products in your home, just let us know.

For the best result, please provide a clutter-free space. Surfaces and floors that are covered or obstructed will not be cleaned until they are clear.

We are pet-friendly within reason, and ask that indoor pets’ activity be limited during the visit. For health and safety, we do not clean pet waste or litter boxes.

For insurance and safety reasons, our teams do not move heavy furniture, stand on furniture, or use ladders taller than a 2-step. We also do not clean biohazards such as blood, vomit, or feces. Old set-in mildew or grout stains may not fully release.

We carry liability insurance and bonding. If something is damaged, our team reports it right away and we attempt a repair before replacement. We are not responsible for poorly secured items, electronics, wall hangings, blinds, or window treatments.

Payment is due on your service day. We accept ACH, cash, or check; a 3% surcharge applies to credit cards. New clients keep a credit card or ACH on file. The minimum charge is one hour. A returned check fee of $30 applies.

Weather, holidays, or staffing may occasionally require schedule changes, and we appreciate your flexibility. A $55 fee applies when cancellation notice is not given 48 business hours in advance (Monday clients: please notify us by noon the prior Friday). Rescheduling, illness, and a death in the family are exceptions. If we cannot access your home due to a lockout, a fee of 50% of the regular price or $120, whichever is greater, applies.

Unpaid balances are subject to a 1.5% monthly finance charge plus a $25 late fee. Service may be suspended while fees are unpaid, and the client is responsible for reasonable collection and attorney fees.